While merchant processing fees are generally at the top of the list of why one processor is chosen over another, there is another factor businesses should consider when deciding who their provider ought to be. If you have taken credit cards for any length of time, you know that eventually one issue or another will arise and you will need your processor to deal with it as quickly as possible. This might include a chargeback, a sale that doesn’t go through, an issue batching out, funds don’t deposit correctly in your account, etc. This is where the rubber meets the road for merchant processing.
Naturally, most processors only have toll-free 800 numbers for their clients to call in the event they need to reach them. But isn’t there a better way to get a higher level of service?
It is critical that when a merchant is processing credit cards, they be able to reach a live human being immediately – you never know when problems arise. That shouldn’t mean calling an 800 number with options galore, and only after waiting on hold for an indeterminate amount of time can you actually speak to a representative that may or may not be in a position to be of service.
How many of you have your processor’s personal cellphone number to contact in the event things go awry? Probably very few. The next time you call customer support, consider asking the person on the other end of the line to give you their cellphone number. If they don’t provide it, you may wish to reconsider who you process your credit cards with. By knowing who your personal representative is, and having their personal digits, not only can they help you solve problems in a flash, you have the ability to check your rates and ultimately be afforded with the highest level of service.